Refund Policy
At Butterfly Bouquets, every arrangement and experience is thoughtfully designed and prepared with fresh, perishable flowers. For this reason, we have the following refund policy in place.
Floral Orders
All floral sales are final. Due to the perishable nature of flowers and the custom design of each arrangement, refunds are not available once an order has been prepared or fulfilled. If there is an issue with your order upon pickup or delivery, please contact us within 24 hours so we can review and address the concern.
Event & Bloom Bar Services
Event services, including Bloom Bars and floral installations, require advance planning and the purchase of flowers and materials.
• Event deposits are non-refundable
• Cancellations made after flowers or materials have been ordered are not eligible for a refund
• Any remaining balances must be paid according to the agreed timeline
Cancellations & Changes
Requests for changes or cancellations must be made as early as possible. While we will do our best to accommodate adjustments, changes made close to the event or delivery date may not be possible.
Weather & Unforeseen Circumstances
Butterfly Bouquets is not responsible for delays or cancellations due to circumstances beyond our control, including but not limited to severe weather or emergencies.
Questions
If you have questions about our refund policy, please contact us before placing an order.